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Access to be impacted on
October 11, 2012

Member security is a high priority at Riverfront. This includes protecting your home banking transactions in Online Direct. A few years ago we implemented a process called multi-factor authentication (MFA) as part of the login process to Online Direct. This helps confirm the device and the user that is trying to gain access to home banking.

As part of our ongoing efforts to continually strengthen computer-related security, we will be upgrading our multi-factor authentication on October 11, 2012. Access to Online Direct on this date will be impacted, and at some point, Online Direct will be unavailable. The outage may last several hours. We will post messages on our website as well as the Online Direct login page to keep you informed during the day.

Additionally, after the upgrade, when Online Direct becomes available, you will be requested to choose a new set of challenge questions and provide your responses. You will also be requested to choose a picture. You will not be required to change your PIN or password.

We apologize for any inconvenience this may cause. However, as mentioned, we strive to continually protect member information and transactions. This upgrade is part of that effort. We hope that our members realize the benefits of these actions. As always, feel free to contact us if you have any questions.


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