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FAQ Menu

 

Online Direct and Dial Direct Services

 

Q. How do I log into Online Direct (Riverfrontís 24 Hour Internet Access)?
 

A. Go online to www.riverfrontfcu.org. Choose Online Direct from the top toolbar. Enter your account number, your four digit PIN (a number you selected), and your Password (last four digits of your Social Security Number or any other four digit number you selected). Press Enter.

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Q. Do I have to have a checking account at RFCU to use Online Direct or Dial Direct?
 

A. No. You can utilize Online Direct and Dial Direct to check savings account balances and account status free of charge. You can sign up online, over the phone or you can stop in the credit union office.

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Q. How can I get access to Online Direct and how much does it cost?
 

A. You can sign up for Online Direct with your initial membership application. If you are currently a member, you can utilize a mini application to sign up for Online Direct. You can also call into our office at 610-373-8351 or 800-451-3477 and speak with a Financial Services Representative. You can complete an application online at www.riverfrontfcu.org under Products and Services choose Online Direct and at the bottom of the screen you are provided the option of applying online. Remember there are no fees for using Online Direct.

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Q. What happens if I canít remember my Online Direct or Dial Direct password?
 

A. Call the office at 610-374-8351 or 800-451-3477 and ask for a Financial Service Representative. This person will be able to re-set your password after verifying your identity.

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Q. Are there any fees for using Dial Direct?
 

A. You can call Dial Direct up to 12 times per month at no charge. After 12 calls, each call is then just 75 cents.

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Q. Are there any fees for using Online Direct?
 

A. No. Online Direct is free of charge.

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Q. Is my personal information safe on Online Direct?

A. Absolutely! Riverfrontís web site is a secure site. All of your financial information is confidential. Your information is protected by Verisign, a trusted name in website security, which protects transactions performed through Online Direct in website security.

 
 

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