Member Feedback

We love hearing from our members. Here’s what some of them had to say about what we are doing right or what we can improve to make their Riverfront experience better. We regularly use feedback from our members to help us with products, services and projects.

Your opinion is very important to us. Tell us what you are thinking!

Hi Cindy,

I very recently applied for a loan through Riverfront Federal Credit Union and Wilhelmina was my contact on the loan. I would like for you to know that she made the process such a pleasant experience. She was knowledgeable, courteous and continued to follow-up through every step of the process. I thanked her for all of her help through the process, but wanted to be sure others were aware of the above and beyond customer service she has provided.

Regards,
Tim L.

Nichole,

I just wanted to say thank you for helping me get the loan so my family and I could go to Disney. Here is a pic I promised I would send you.

Thanks Again.
Joseph D.

"I've been with Riverfront for 40 years. They are a class act. When an situation arises, they're there for you. Recently dealt with Nicole Behrle who was courteous and professional. DocuSign speeds up the process and enables you to complete your project without the long wait you would have with other institutions. Thank You, Ken Dalton."

Ken D.
Rating: ★ ★ ★ ★ ★

"I want to thank the employees at the Reading Branch who helped me with through a recent difficult situation. I was heartsick when I became the victim of an unfortunate incident and wasn’t sure how I was going to pay my rent and bills for the month. Riverfront came to my rescue. I don’t know what I would have done without their help. I wanted to let everyone know that my credit union went beyond anything I would have expected to help me when I really needed it. Again, thank you to all involved. I love my credit union!"

Madelyn
Rating: ★ ★ ★ ★ ★

"My husband and I just joined Riverfront and couldn't be more pleased! The transition was smooth and the staff was super great!"

Kristen
Rating: ★ ★ ★ ★ ★

"I've been a member since the early 1950's. I would never bank anywhere else."

Tom S.
Rating: ★ ★ ★ ★ ★

"I was having a problem reconciling my account so I stopped by the St. Joe’s branch for assistance.

Edie was a godsend. She reviewed my account history and dug and dug until she found the problem. She was patient and conscientious and worked hard to uncover the problem. She wouldn’t quit until my account was settled to the penny.

The whole Riverfront organization is great. I’ve been a member since 1982 and have referred many people over the years. My experience with Edie and Riverfront was over the top. "

Ronald M.
Rating: ★ ★ ★ ★ ★

"I want to take a moment to thank Jamie Denunzio and the staff in the loan department for helping me to purchase both of my vehicles with affordable financing options. I wouldn't have been able to do it without you!! Everyone is so friendly and there was always someone available to answer my questions. I will come to Riverfront first for all my future financing needs. Thank you so much!!"

Kerry H.
Rating: ★ ★ ★ ★ ★

"Riverfront's customer service is Outstanding!, I was amazed at how easy and fast it was to refinance my car loan, not to mention the Great rate! Thank you Riverfront, you are the BEST!!!"

Kimberly
Rating: ★ ★ ★ ★ ★

"Excellent customer service. Staff is willing to go above and beyond. Very excited about the new iChoose program I was about to utilize as well. No better credit union around."

Joanne
Rating: ★ ★ ★ ★ ★

"My experience through the loan process at Riverfront was nothing short of a memorable experience. The staff took every step necessary to be sure I received exactly what I needed throughout the entire process. They went above an beyond as a matter of fact. If the rates and benefits are not reason enough to becoming a member, the services levels is a great reason indeed. Keep up the great work!"

Kelly S.
Rating: ★ ★ ★ ★ ★

"I wish to commend and appreciate Cindy T. who unraveled my situation at the end of March. Due to illness, I just left everything hang, but at month’s end there were two checks that had to be sent. Low and behold I was out of checks and knew I couldn't get any post haste. I called your office, got Cindy, told her my plight and she came back with the solution on the spot.

I have been with Riverfront [since] soon after it opened and as a then Penske employee appreciated the conveniences - still do, although it is over the phone now. The personnel have always been fine and friendly - but to me, this was icing on the cake! Thanks for hiring and training people who are truly concerned and helpful. "

A Happy Customer-
Louise
Rating: ★ ★ ★ ★ ★

"I just wanted to express my gratitude for the help I received from Desi. I think she went more than the extra mile for me. She is definitely an asset to the company by the way she demonstrated to me her capabilities in fulfilling my requests and doing so in such a grateful manner. I can see why she has the position she occupies as manager. I do not write often to companies, but I just wanted you to know you have an employee that is super polite and knows how to take care of customers. I wish all my interactions would be like this. "

Mike M.
Rating: ★ ★ ★ ★ ★

"Nothing but compliments for the staff....especially all the staff that answers my Online Banking requests, both timely and professionally. When I applied for my mortgage (which I just made my last payment - YAY!!), all my past car loans and my recent home equity loan everyone made it so easy for me! Thanks!! I love my Credit Union!! "

Regina B.
Rating: ★ ★ ★ ★ ★