Frequently Asked Questions

Below are some commonly asked questions to Riverfront’s Member Service Team. If you are unable to find the answer below, we are here to help you at (610) 374-8351 option 4 or connect with us via our Questions or Suggestions form!

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• How do I enroll/sign up for online & mobile banking?
  
  

  Click on this ‘Enroll Now!’ link to enroll/sign up for online & mobile banking.

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• I am locked out of my online account.
  
  

  If you are locked out of your online account, please contact our Member Service Team at (610) 374-8351 option 4 during regular business hours. For user name or password issues, you are able to reset those via our website (https://riverfrontfcu.org) by following the prompts at sign in.

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• What is my account balance?
  
  

  We have various ways in which you can access your account balance:

  • online account via our website https://riverfrontfcu.org
  • utilize our mobile application, which can be downloaded in your Google Play or App Store after you register for online banking
  • call our 24/7 telephone banking line at 800-451-3477
  • contact our Member Service Team at (610) 374-8351 option 4 (during business hours)

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• What is Riverfront’s routing number?
  
  

  Riverfront Federal Credit Union’s routing number is 231385536.

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• What was the amount of my direct deposit?
  
  

  We have various ways in which you can access the amount of your direct deposit:

  • online account via our website https://riverfrontfcu.org
  • utilize our mobile application, which can be downloaded in your Google play or App Store after you register for online banking
  • call our 24/7 telephone banking line at 800-451-3477
  • contact our Member Service Team at (610) 374-8351 option 4 (during business hours)

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• What do I need in order to open an account?
  
  

  If you currently live, work, worship or attend school in Berks County, Pennsylvania or are a legal entity doing business in Berks County, you are eligible to become a member of Riverfront Federal Credit Union! Also eligible for membership is a current member’s spouse, child, parent, sibling, grandparent, grandchild and in-law. You will need to provide proof of your eligibility.

  When you open an account, we ask for your name, address, telephone number, date of birth, social security number or TIN, employer, driver's license number or picture ID. We may also ask to see a copy of these identifying documents. Additionally, you will need to deposit $5 into a Riverfront savings account.

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• How can I apply for a loan with Riverfront?
  
  

  You are able to apply for a Riverfront loan by visiting one of our three branches, by calling (610) 374-8351 option 5 (during business hours) or by applying online at https://riverfrontfcu.org/Loan-Application.asp.

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• Does Riverfront have withdrawal slips?
  
  

  Riverfront does not have or use withdrawal slips. You are able to visit any of our three branch locations, and our tellers will be able to assist you with your withdrawal.

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• How can I make a deposit?
  
  

  You are able to make a deposit to any of your Riverfront accounts at any of our three branch locations, via any Riverfront Federal Credit Union ATM or by mobile deposit. For mobile deposit, checks only, no cash.

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• Does Riverfront have coin counting machines at any of their locations?
  
  

  Riverfront does have coin counters behind the teller line at our Reading and Wyomissing locations. Our tellers will be happy to assist you!

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• Does Riverfront offer safety deposit boxes and if so, what are the fees?
  
  

  Riverfront does have safety deposit boxes available at our Wyomissing branch. 3x10 boxes are offered for $45.00 per year, 5x10 boxes are offered for $60 per year and 10x10 boxes are offered for $100 per year. Please call to check availability!

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• How do I get a copy of my Riverfront statement now that they are no longer being mailed?
  
  

  You are able to obtain your statement by logging in to your online account at https://riverfrontfcu.org. Click into the account that you would like a statement from. Within that account, click on ‘view all transactions’ which will bring up options for you to view transactions for various time periods as well as options to print or export those transactions. If you aren’t enrolled in online banking, you can access statements by going to https://www.bitstatement.org/riverfrontfcu and registering. You can elect to receive paper/mailed statements for $1 per month/per account.

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• Why am I being charged a monthly $1 fee? When did the $1 fee start?
  
  

  If you have not signed up to receive eStatements, your paper statements are now $1. Riverfront made every effort to notify all members prior to this change. In order to alleviate this fee, please enroll to receive electronic statements. This fee was first charged in April of 2017, for March’s statements.

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• Where can I find tax forms?
  
  

  You are able to obtain tax forms by logging in to your online account at https://riverfrontfcu.org. Please select eStatements from the left side bar. Within eStatements, please select the ‘Tax Form’ tab.

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• Can I set up a recurring payment to my Riverfront Visa with my Riverfront checking account?
  
  

  Yes! You will need to sign into Online Banking (https://riverfrontfcu.org) and access the credit card account you wish to set the recurring payment for. From within the credit card account, click on ‘make a regular payment’ and follow the prompts to set the recurring payment.

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• How can I set up electronic payments from another financial institution for my Riverfront loan and/or credit card? Am I able to pay over the phone?
  
  

  You can set up electronic payments from another institution by completing (and submitting) the Electronic Funds Transfer Authorization form, located in the Forms & Applications section (bottom of home page) of our website (https://riverfrontfcu.org). You are also able to pay by phone (via check only) by calling our Member Service Team at (610) 374-8351 during normal business hours (service not available on Saturday’s) for a $10 fee (per payment).

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